Return Policy

Return Policy

Effective Date: 17/12/2024

At JusticierX, we want you to feel confident and happy with every purchase. If something isn’t quite right, we’re here to help! Our return policy ensures a smooth and hassle-free process. Please read the details below to understand how we handle returns, refunds, and exchanges.

1. Eligibility for Returns

To qualify for a return:

  • Items must be returned within 30 daysof delivery.
  • Items must be unused, unwashed, and in their original conditionwith all tags and packaging intact.
  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

We cannot accept returns for the following:

  • Items marked as “Final Sale”or “Clearance.”
  • Customized or personalized products.
  • Items that have been worn, washed, or damaged by the customer.

If an item does not meet the return eligibility criteria, we reserve the right to deny the return.

2. Return Process

Step 1: Contact Us

  • Email us at justicierx@gmail.comwith your order number and reason for return.
  • Attach photos of the product (if it arrived damaged, defective, or incorrect).

Step 2: Receive Instructions

  • Our team will review your request and provide you with return instructions, including the return address.
  • For defective or incorrect items, we may provide a prepaid shipping label.

Step 3: Ship the Item

  • Pack the item securely to avoid damage during transit.
  • Use a trackable shipping method to ensure the package reaches us safely.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

Processing Time

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business daysand credited to your original payment method.

Refund Amount

  • Refunds will include the cost of the item(s) only. Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective product).
  • If a discount code was used, the refund amount will reflect the discounted price.

Rejected Returns

If a return is rejected due to not meeting the eligibility criteria, the customer will be responsible for arranging return shipping of the item back to them.

4. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item:

  1. Return the item following our return process.
  2. Place a new order for the desired item.

This ensures you receive your replacement item as quickly as possible.

5. Damaged, Defective, or Incorrect Items

We take great care in ensuring your order arrives in perfect condition. If you receive a damaged, defective, or incorrect item:

  • Contact us at justicierx@gmail.comwithin 7 days of delivery.
  • Provide your order number and attach clear photos of the issue.

We will either:

  • Send a replacement item at no additional cost.
  • Issue a full refund, including shipping charges.

6. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  1. Check with your bank or payment provider, as refunds may take time to process.
  2. Contact your credit card company, as it may take additional processing time.
  3. If you’ve done all of the above and still have not received your refund, email us at justicierx@gmail.comfor assistance.

7. Return Shipping Costs

Customer Responsibility

  • Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

Prepaid Shipping Labels

  • For defective or incorrect items, we will provide a prepaid shipping label.

Lost or Delayed Returns

We are not responsible for returns lost or delayed during transit. Please use a trackable shipping method and keep proof of postage.

8. International Returns

If you’re returning an order from outside [Your Country], please note:

  • You are responsible for all return shipping costs, including duties, taxes, and customs fees.
  • We recommend using a trackable and insured shipping method to avoid issues during transit.

9. Changes to This Policy

We reserve the right to update this return policy at any time. Changes will be effective immediately upon posting on this page. Please review the policy periodically to stay informed.

10. Contact Us

For questions, concerns, or assistance with your return, feel free to contact us:
 📧 Email: work.justicierx@gmail.com
 📞 Phone: +919799898242
 🌐 Website: www.justicierx.com

Thank you for shopping with JusticierX.
 We’re committed to making sure you love every piece of fashion you receive. Your satisfaction means the world to us, and we’ll do our best to resolve any issues you may have.

This policy provides clear guidelines for returns, exchanges, and refunds while ensuring legal compliance and maintaining professionalism. It is easy to understand for customers and builds trust in your brand.